Word Only
"If a neighbor doesn't mention us, nobody knows we're here." Referrals are strong, and they're the only way in.
Prepared exclusively for Dana Whitlock
Fernbrook Home Cleaning · House cleaning · Recurring cleans, deep cleans and move-outs · Marlow Springs
Found Trusted Chosen
Where you are today
You started Fernbrook in 2014 with one car and a vacuum. Today three teams clean 92 homes on a regular schedule, and nearly every one came from a neighbor. The work is good. New customers just can't find it, or can't get an answer fast enough.
"If a neighbor doesn't mention us, nobody knows we're here." Referrals are strong, and they're the only way in.
Quotes wait until you finish your day. Your average reply takes 19 hours. Homeowners want a price tonight.
Your teams can do 60 cleans a week. 46 are booked. Those 14 open slots are paid hours with no home attached.
Two national brands buy the first result in town. They have 412 reviews. You have 38 and a better reputation.
We don't replace what you've already paid for. We make it work together. Your phone number, your domain, your Google profile and your teams all stay.
How you got here
Dana starts cleaning homes solo in Marlow Springs
First team hired. Referrals fill the calendar
Third team added. Simple website goes live
Two franchises arrive and start buying ads
Good crews, 14 open slots a week
"I want a full calendar without being on the phone every night."Dana Whitlock · Discovery call
What stays exactly as it is
What homeowners see first
What works: it feels warm and local, and the services are clear. What's missing: no price, no booking button and no reviews. The only next step is "call us", and that call lands in the middle of your workday.
How we evaluate your digital footprint
Top of the results. Homeowners see you first.
In the running. You show up next to the others.
Easy to miss. You're there if someone looks hard.
Hard to find. Searchers land on someone else.
Not in play. Doesn't count against you.
Not measured yet. We check it in the first ten days rather than guess.
Signal bars are a guide, not a measured share. Measured numbers come at kickoff.
Your footprint, by the numbers
Warm and clear, no way to book.
Strong score, thin count.
Only when asked by name.
Teams ready, homes missing.
The look scores highest. The search basics score lowest. That's good news: the hard part, a reputation people repeat to their neighbors, is already yours. What's missing is the wiring between "house cleaner near me" and your calendar.
Level 1 · Marketing foundation
Scored 55 of 100. No price guide, no booking and no reviews. One page per service would give Google something to send people to.
Claimed, with correct hours and a 4.8 rating. Only 6 photos and no services listed. Easy points on the table.
Unclaimed, with an old phone number. iPhone users asking Siri for a house cleaner get the franchises.
38 reviews at 4.8, with the last one 5 months ago. Ninety-two regular homes could tell this story every week.
Pause for a moment
What would she need to see to book you tonight?
Level 2 · Active searchers
Asked for house cleaners near Marlow Springs, AI listed 9 companies, not you.
AI knows you exist when someone asks about you directly.
Most answers lean on directories instead.
AI visibility preview, Nov 2026.
Level 2 · Search, maps and ads
Top 3 for your own town center. Falls to page two within four miles, in both Alder Falls and Kestrel Ridge.
SEO pillar 41 of 100. One page for three services, no schema and no town pages.
Not running on Google or Meta. The two franchises are, and they hold the first result.
Meta descriptionMissing
Service pagesNone, one page only
sitemap.xmlNot found
Structured dataNo schema
Share previewsNo Open Graph tags
Page speedSlow on phones
Mobile layoutReads well
SSL and domain ageValid · registered 2021
Pause and ponder
If a homeowner asks ChatGPT who to trust with her house key, whose name should she hear?
Level 3 · Passive prospects
No second touch. You told us about 30 requests come in a month, and those who go quiet stay quiet.
A spreadsheet of past customers, never emailed. No reminders for twice-a-year deep cleans.
A Facebook page with good photos, last updated in the spring.
Not needed yet. Search ads come first, once booking is live.
AI Impact Assessment™
Known when asked by name. Missing from the category answer.
A 4.8 rating that never reaches the site. No booking path.
Quotes, reminders and rescheduling all run through Dana's phone.
A spreadsheet of customers, with no follow-up attached.
9 others named. No local independent owns the answer yet.
What your score means
Your site, your listings, your reviews, and what other sites say about you.
Whether those sources agree on who you are, where you clean and what you offer.
The company with the clearest, most consistent story. Today that's a franchise.
Five areas, one answer
One page, no schema, not in the AI answer.
Google, Bing, Apple and 50+ listings, town and service pages.
In your planReviews live on Google, not on your site.
Weekly review engine, reviews on the site, insured and bonded up top.
In your planEvery quote and reschedule lands on your phone.
Online booking and payments, missed-call text-back.
In your planA spreadsheet nobody hears from.
A customer list, 5-email follow-up, repeat and referral flows.
In your planFranchises and directories own the answer.
FAQ answers AI can quote, backlinks, llms.txt, 2 articles a month.
In your planOpportunity map
Higher on the map means more homes on the calendar. Further right means more work to get there. Item 5 sits low because it mostly reaches people who already know you.
Five moves, in order
Missed-call text-back gets a reply out in minutes, on or off a job.
Google, Apple, Bing and 50+ directories telling the same story.
Price guide, online booking and payments, reviews on the first screen.
A weekly review ask, plus a 5-email follow-up for quiet quotes.
Town pages, articles and backlinks for Marlow Springs, Alder Falls and Kestrel Ridge.
ROI estimate
Your one-time rate for an average home.
$165 a clean × 26 cleans a year.
6 to 12 homes × $4,290, of your 28 open.
This is an estimate built on stated assumptions, not a promise. It counts sales, not profit, and reaches that number only once those homes are on the calendar for a full year. We track the real figure monthly.
Who is Dekodi
Most agencies build you a website and disappear until the invoice. That's not how we work. Think of us as one general contractor instead of five separate trades: your listings, your site, your reviews and your follow-up, run as one job. You keep the cleaning. Dekodi handles it.
The leadership team
Rooted in community
You built Fernbrook on neighbors looking out for neighbors. We understand that. These are three organizations we build for because their communities need them.
A reentry ministry. We built its full brand, photography, video and a site it runs itself.
Practical help for families across Northeast Mississippi.
Meeting physical, emotional and spiritual needs through service.
Customer Activity Roadmap
Your plan, in one line
Listings telling one story · town pages · reviews every week
Online booking · payments · missed-call text-back
A customer list · deep-clean reminders · a referral flow
Three futures, one foundation
Found. Trusted. Chosen.
"Who cleans houses near Alder Falls?"
"Can I give these people my house key?"
"Can I book tonight without calling anyone?"
"Where will next month's homes come from?"
Four jobs. One outcome: you, chosen first. If a service doesn't do one of those four, we don't sell it.
The Dekodi HERO Model
Fill the open slots first, then decide on a fourth team.
Listings, site and AI answers that agree on who you are.
Reviews, insured and bonded, and real crew photos.
Online booking and text-back so the phone stops running your evening.
Not a sequence of steps: four target areas of your business, engaged wherever the need is greatest, unified by a single promise: winning through strategy and technology.
Service deliveries · in your plan
Google, Bing, Apple and 50+ directories, claimed and aligned, plus AI-answer visibility work.
C.A.R. level 2. AI names you in 1 of 3 questions today.
Searches, map views and AI mentions on your monthly Scoreboard.
Service and town pages, online booking, payments and a customer portal. Your domain stays.
C.A.R. level 2. Booking buttons sit at zero.
Bookings from the site, counted each month.
A weekly review ask, a 5-email follow-up, newsletter, referral flow and missed-call text-back.
C.A.R. level 3. Follow-up scored 6 of 20.
New reviews, reply time and returning customers.
Service deliveries · when you're ready
Ads management comes with Chosen. Ad spend is separate, $888 a month minimum, and starts once booking works.
The first result the franchises hold today.
Bookings per dollar spent.
Every layer managed: social, video, 8 articles a month and an annual photo and video day.
C.A.R. level 4. Worth it when a fourth team is on the table.
One Scoreboard, across every channel.
Your first moves, free
Fix the old phone number while you're there.
"Insured, bonded and cleaning here since 2014."
Pick ten who'd be glad to. Send your Google link.
"Regular cleans from $140" saves a lot of calls.
Regular, deep and move-out, each with a few lines.
Your crews, your cars, real kitchens with permission.
That's the start, not the whole job. Keeping it current every week, across fifty directories and every AI tool, while you run three teams: that part, Dekodi handles.
Every plan comes with web
Search engines and AI tools can read every page, every service, every town you clean in.
A homeowner on a phone can pick a time and pay in under a minute.
Every listing, review and page belongs to Fernbrook.
What changes between plans is how much the site does: Found gets you found, Trusted is built to book, Chosen adds the full back end and the follow-up behind it.
Dekodi Stacks 2027
Why Chosen, for you
About 30 quote requests a month, a 19-hour average reply, 14 open slots a week. Be Chosen is your weakest job, and Chosen is the Stack that fixes it. You told us $888 a month was workable if it fills the calendar.
Quoted in writing before any work starts.
Know your number
Customers needed to cover year one at this value: 3
This is math on your numbers, not a promised return.
Add-ons, quoted in writing
One more town or a commercial cleaning page.
From $750, if the fern is ready for a refresh.
Useful if you announce a fourth team.
Move up to Digital Engine when the open slots are gone and you're ready to run more teams.
Secure your start
This is a sample. Your Playbook comes with your own plan and price.
Setup is fixed and agreed in writing.
Your first 90 days
Rank grid, profiles, ad libraries and reviews measured. Missed-call text-back switched on.
Site with booking and payments, service and town pages. Listings claimed and aligned.
Site goes live. Review engine and follow-up emails start. First Scoreboard.
AI-answer and backlink work. Monthly review of bookings, replies and open slots.
Most launches go live within 45 days. Quick approvals from you keep it on schedule. Google listing and directory changes typically show results in 4 to 8 weeks. Organic rankings take 60 to 120 days depending on local competition.
Why Dekodi
Your name, number and reviews carry forward.
Your voice and your photos. AI only helps behind the scenes.
One Scoreboard you can read in two minutes.
Every page has one job: fill an open slot.
Volume turned up only as fast as your teams can take it.
Next steps
Take your time with it.
Chosen is our pick.
$8,888 for the Chosen Stack.
We set targets together at schedule.dekodigroup.com.
Day 1 begins with the baseline audit.
The growth partner local businesses hire when every marketing dollar has to come back.
Questions? Jason at Dekodi Group · schedule.dekodigroup.com